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01 — TRY BEFORE YOU BUY

Unsure of a size or style that best suits your shape?

Try up to 5 items and only pay a $10 deposit. Pay for what you keep and send the rest back for free.

Complete an online fitting to see which styles and sizes our fit specialists recommend for you to try.

To access the Try Before You Buy Returns Portal please click here.

Try Before You Buy is available for Australian customers only.

02 — How It Works

1. SHOP

Add 3-5 items to your bag by selecting the Try Now button on the product page, then, checkout as normal. Pay a $10 deposit, which is refunded if at least one item is kept. Your deposit will not be refunded if all items are returned.

2. TRY

When your order arrives you will have 10 days to try it on in the comfort of your home. If you need any fit advice our fit specialists will be available to assist via email or chat.

3. BUY 

Lodge your return, pay for any kept items (minus your deposit) and download your free pre-paid post label all via our return portal. We cannot exchange Try Before You Buy orders. In this case please return and place a new order. Any items unreturned after the return period will be treated as a sale and your card will be charged for the items. Return steps can be viewed below.

03 — Return Steps

1. LODGE

Log in to our Return Portal below, let us know which items you’d like to keep and which you are returning. You will then be prompted to pay for any kept items and provided a free pre-paid post label.

2. PACK

Fill out the returns card found in your box – write your name, order number and the letters TBYB in the RMA field. Please ensure your items are in their original condition, unworn and unwashed, with hygienic sticker intact and all tags attached otherwise your return will not be accepted.

3. POST

Please ensure your items are securely packaged and drop your parcel at your local Australia Post office using your pre-paid post label. You have 48 hours after lodging your return to drop off your parcel.

04 —

Returns Portal