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01 — TRY BEFORE YOU BUY

Unsure of a size or style that best suits your shape?

Try 3-5 items for free for 10 days. Returns are also free if at least 1 item is kept, otherwise they’re just $10.

Complete an online fitting to see which styles and sizes our fit specialists recommend for you to try.

To access the Try Before You Buy Returns Portal please click here.

Try Before You Buy is only available on full priced items and for Australian customers.

02 — How It Works

1. SHOP

Select your favourite 3-5 items to Try Now and checkout. We’ll cover the cost of sending the order to you so shipping is FREE.

2. TRY

When your order arrives you will have 10 days to try it on in the comfort of your home. If you need any fit advice our fit specialists will be available to assist via email.

3. BUY 

Lodge your return and pay for any kept items. If at least 1 item is kept, returns are free, otherwise pay only $10 for your return. Return steps can be viewed below.

Payment for kept items can be made by credit card only. Gift cards and credit notes are not accepted. We cannot exchange Try Before You Buy orders. In this case please return and place a new order. Any items unreturned after the return period will be treated as a sale and you will be charged. 

03 — Return Steps

1. LODGE

Log in to our Return Portal below, let us know which items you’d like to keep and which you are returning. If at least 1 item is kept you will then be prompted to pay for any kept items and provided a free post label. If all items are returned you will be charged $10 for your post label.

2. PACK

Fill out the returns card found in your box – write your name, order number and the letters TBYB in the RMA field. Please ensure your items are in their original condition, unworn and unwashed, with hygienic sticker intact and all tags attached otherwise your return will not be accepted.

3. POST

Please ensure your items are securely packaged and drop your parcel at your local Australia Post office using your pre-paid post label. You have 48 hours after lodging your return to drop off your parcel.

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Returns Portal