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Please note, this policy does not apply for Try Before You Buy orders. This information can be found here.
If you are not satisfied with your items, The Fold will provide a refund or exchange given the below requirements and steps are met.
We know returns can be inconvenient, so we have made this process as easy as possible by creating an online system that allows you to issue an instant return when it’s convenient for you.
You will have 30 days after receiving your order to lodge your return and post your item(s) back to us.
The Fold will provide a refund on all items including sale items. This excludes original and return shipping costs.
The Fold accepts size exchanges for all full priced Australian orders. Return shipping will be at the cost of the customer, however, The Fold will cover the cost of sending the replacement item(s) for the first exchange only. All exchanges are subject to availability. If your item is unavailable we will do our best to make alternative arrangements.
Unfortunately we do not accept exchanges on sale items, international orders. If you would like to return your item(s) please do so for a refund and place a new order.
Please note, these steps do not apply for Try Before You Buy orders. This information can be found here.
Log into your account, select the order you’d like to return and follow the prompts until an RMA number is displayed on the final screen.
If you checked out as a guest we have an account waiting for you under the email address used to place your order. You just need to reset the password here and then login.
Returns cannot be processed without a completed return card, so please write your name, order number and RMA on the return card found in your order box. If you have misplaced your return card you can download it here.
Please ensure your item(s) are in their original condition, unworn and unwashed, with hygienic sticker intact and all tags attached. The Fold reserves the right to refuse a return if item(s) are not received in this condition.
Please ensure your item(s) are securely packaged and arrange shipping at your own expense via a traceable service to:
Fulfilio c/- StarTrack 3PL
40 Annandale Road
Melbourne Airport VIC 3045
Your return will be processed within 5 business days of receiving and approving the returned item(s).
For exchanges, The Fold will cover the cost of sending the new item(s) to you. If your item is unavailable we will contact you and do our best to make alternative arrangements.
Refunds will be issued by the same method in which the item was paid for and can take up to 10 business days to show on your account.
If for some reason your item is faulty, The Fold will cover all costs of returning the item and will endeavour to repair or replace the item as soon as possible. You will receive a full refund for the item if the item cannot reasonably be repaired or replaced, or if required by law. Please contact firstname.lastname@example.org to arrange for return of a faulty item.